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  • HOW DO I KNOW MY RING OR BANGLE SIZE?

    • Check our Measuring page for a simple sizing technique to use at home. Or if you're passing a high street jeweller, pop in and ask them to measure it for you. 

    • When you are making a purchase, please double-check the sizing listed for the item you are ordering - this is particularly important if it is a pre-made piece that has a fixed size.
       

  • HOW DO I KNOW IT'S REALLY STERLING SILVER?

    • Look for Alf's hallmark. Sometimes it's really small!

    • Read through our Hallmarking page for more details of what each mark means and how it guarantees the quality of the metal
       

  • HOW LONG DOES IT TAKE TO GET MY JEWELLERY TO ME?

    • If your item is in stock, we'll send it to you within 48hrs. If it is not in stock, please contact us as Alf might be able to make something similar for you.  Made-to-order pieces take between 1-6 weeks, depending on the details involved and turnaround times for hallmarking.
       

  • HOW DO YOU PACKAGE MY NEW JEWELLERY?

    • All jewellery is carefully wrapped in tissue paper and placed inside an eco-friendly pillow box.  These can be used to store your jewellery in the short-term or easily recycled with cardboard.  We then wrap the box in bubble wrap and place it into a padded envelope, so there is very little risk of damage.
       

  • WHAT POSTAL SERVICES DO YOU USE?

    • We will always post your jewellery to you using a tracked, signed for and insured service and will endeavour to get it to you at the earliest possible opportunity.  Please note that with items made specifically to order, the delivery time is much longer simply because the pieces need to be created from scratch by Alf and then hallmarked (which can take up to 10 days at peak times), before we can dispatch.
       

  • CAN MY JEWELLERY BE ADJUSTED OR RESIZED?

    • Alf is happy to adjust some ring and bangle sizes if the design allows for resizing.  She will do this free of charge once (not including postage from you to us), if you return it to us within 14 days. 

      • Any subsequent sizing alterations will still be free (not including postage from you to me), but we will need to charge for Royal Mail Special Delivery postage from us to you as well, i.e. all postage costs are your responsibility. Please note that resizing only applies to jewellery originally purchased from The Soldersmith.

      • Any item that has a stone set into it cannot be resized or altered. However, we will attempt to source a similar stone for you and to recreate a similar design.

      • Please note that earrings and pendants cannot be altered, although in some circumstances, we am happy to adjust the necklace length for you.  Please let me know within 7 days if you need a chain length altered.
         

  • HOW DO I BOOK A WORKSHOP?

    • Visit our Workshops page and book online using the form​

    • Or you can email Alf at alf@thesoldersmith.co.uk and she can arrange the time for you
       

  • I'D LIKE TO BUY A VOUCHER FOR SOMEONE. HOW DO I DO THAT?

    • Visit our Gift Card page and use the online form for an e-voucher​

    • Or contact Alf at alf@thesoldersmith.co.uk and she can arrange a physical voucher (made of card) to be posted to you or the recipient.

    • Please note that vouchers are labelled for either jewellery purchases or workshop purchases. If you would like more flexibility (i.e. to apply to both), please contact Alf and she will create a bespoke voucher for you
       

  • DO YOU OFFER REFUNDS?

    • We do not offer refunds for any jewellery at this point in time.

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