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PRIVACY POLICY

This explains what personal information I collect, why, who else sees it, and what you can ask me to do with it. I keep as little as I can and never sell it.

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Last updated: 4 October 2026

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WHO AM I?

The Soldersmith is run by me, Alison Le Fevre (Alf), a sole trader based in Hildenborough, Kent. I'm responsible for any personal information you give me through this website, by email or in person.

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Address: Contact me for my Studio address

Email: alf@thesoldersmith.co.uk

Phone: 01892 251102

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WHAT I COLLECT AND WHY

When you buy jewellery. Your name, email, phone number, delivery address and order details, so I can process your order, post it to you and contact you about it. Payments are handled by [payment providers]; I never see or store your full card details. I keep sales records because the law requires it for tax.

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When you commission a piece or send an enquiry. Your name, contact details, and whatever you tell me about the piece you'd like, so I can reply, quote and make it.

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When you book a workshop or course. Your name, contact details, booking and payment details, and your attendance, so I can run your booking and keep in touch about it.

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Health information. Before a workshop or course I'll ask about any allergies, medical conditions or mobility needs that could affect your safety in the studio. Telling me is your choice. I only use it to keep you safe at the bench, I don't share it with anyone, and I delete it once your workshop or course ends.

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My newsletter. If you sign up, your email address, so I can send you news about new work, courses and events. I'll only email you if you've signed up, and every email has an unsubscribe link.

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Photographs in the studio. I sometimes photograph work in progress and finished pieces to share on Instagram and this website. If you'd rather not appear, or would like your work kept anonymous, just tell me.

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Visiting this website. Like most websites, mine uses cookies. Some are essential to make it work, such as remembering what's in your basket. Others give me anonymous statistics about how people use the site. I only use non-essential cookies if you agree to them in the cookie banner, and you can change your mind at any time.

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THE LEGAL BIT: HOW I'M ALLOWED TO USE IT

I use your information because I need it to fulfil an order, booking or commission you've asked for; because the law requires me to keep certain records; because you've given your consent (your newsletter sign-up, non-essential cookies, and any health information you share); or, for studio photographs and keeping my records in order, because it's in my legitimate interests as a small business and doesn't override your rights.

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WHO ELSE SEES IT

I only share your information with the services I need to run the business:

  • WIX, which hosts this website, the shop and online bookings

  • WIX/SumUp, which process payments

  • Brevo, which sends my newsletter

  • Royal Mail [or any other courier I use], which delivers your order

  • My accountant and HMRC, where the law requires it

 

Some of these services store data outside the UK. Where they do, they use legal safeguards approved under UK data protection law.

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HOW LONG I KEEP IT

  • Orders, payments and other financial records: 6 years, as required for tax

  • Commission and enquiry emails: 2 years after our last contact

  • Course and workshop records: 2 years after your last class

  • Health information: deleted once your workshop or course ends

  • Newsletter: until you unsubscribe

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YOUR RIGHTS

You can ask me to:

  • tell you what information I hold about you, and send you a copy

  • correct anything that's wrong

  • delete your information, unless I have to keep it by law

  • stop using your information, or stop emailing you

  • withdraw any consent you've given, at any time

 

Email alf@thesoldersmith.co.uk and I'll reply within one month.

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If you're unhappy with how I've handled your information, please tell me first so I can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

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KEEPING IT SAFE

I keep your information in password-protected accounts and only use well-established services to store and process it. No system is completely secure, but I take sensible care and will let you know if anything ever goes wrong that affects you.

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CHANGES TO THIS POLICY

If I change how I use your information, I'll update this page and the date at the top.

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